Manage or Cancel Your Auto Ship & Save Membership

Plain-English promise: You can cancel your Auto Ship & Save membership anytime, in under 2 minutes, from your account — no phone call required, no chat agent to argue with, no hidden cancel button. Cancellations take effect immediately, with no questions asked. Refunds are issued with no questions asked — even on shipments that have already gone out. This page tells you exactly how the program works, what you'll keep or lose if you cancel, every option you have, and the step-by-step to cancel. We'd rather lose your subscription than lose your trust.

Need a real human instead? Our support team is staffed 24 hours a day, 7 days a week, 365 days a year — including holidays. Multiple live service representatives are available by phone and email at all times. There is no after-hours queue, no "we'll get back to you on Monday," and no automated bot deciding whether you reach a person. Call or email any time of day or night and a real rep will help you cancel, pause, or change your subscription on the spot.

You get four chances to cancel before any shipment. We email you (1) when you first subscribe, (2) two weeks before each shipment, (3) one week before each shipment, and (4) the day before each shipment — every single email contains a one-click cancel link. With a 70-day cycle between shipments, you have over two months of advance notice, plus three reminder emails, before anything ever ships.

1. What is Auto Ship & Save?

Auto Ship & Save is our optional, paid-by-shipment subscription program. When you enroll an eligible product, we automatically prepare and ship it to you on the schedule you choose (for example, every 30, 45, 60, or 90 days), charge the saved payment method on the day the order ships, and email you a receipt.

In exchange for the convenience and the predictable order volume, you receive:

• [X]% off the regular price of every Auto Ship & Save item on every recurring order — not just your first one.
• Free standard shipping on all Auto Ship & Save orders over [$X].
• Member-only pricing on select non-subscription products in your account dashboard.
• Early access to new product launches [X] days before the public release.
• Flexible scheduling — change frequency, swap products, skip a shipment, or pause anytime.
• Price-lock protection — if the regular price of a subscribed item goes up, your subscription price stays the same for the next [X] billing cycles.

There is no separate membership fee. You only pay for the products in each shipment, at the discounted member price, plus tax and (where applicable) shipping. If you don't have an active shipment scheduled, you are not charged.

2. How billing and shipping work

This is the part most stores hide. We're going to spell it out.

Your delivery cycle is 30 days. That means each Auto Ship & Save shipment is automatically scheduled to go out approximately 30 days, after the previous one. We chose 30 days because it gives most customers a full supply between orders without overlap or waste — but if it's not the right fit for you, you can change the frequency anytime (see Section 3).

What happensWhen it happensYou enroll a product on Auto Ship & SaveDay 0Welcome / confirmation email sent (includes one-click cancel link)Day 0First shipment is processed and your card is chargedDay 0 (or the day you scheduled)Reminder email #1 — "Your next shipment is in 2 weeks" (one-click cancel link)Day 56 (14 days before next ship date)Reminder email #2 — "Your next shipment is in 1 week" (one-click cancel link)Day 63 (7 days before next ship date)Reminder email #3 — "Your shipment goes out tomorrow" (one-click cancel link)Day 69 (1 day before next ship date)Your card is charged for the next shipmentDay 70 (the morning the order is processed for shipping)You receive a shipping confirmation with trackingWithin 24 hours of the chargeRepeat at the 70-day cadenceUntil you pause, cancel, or remove the product

Four-email reminder system. Before any recurring charge ever hits your card, you receive four separate emails with one-click cancel links: the welcome email when you first subscribe, then reminders at the 2-week, 1-week, and 1-day marks before each shipment. You don't have to read every email to stay in control — clicking cancel from any one of them stops the next shipment instantly. We do this because we'd rather have an informed customer than a surprised one.

Cancellation deadline before a shipment. Each cancel link in the reminder emails works right up until 11:59 PM [your time zone] on the day before the scheduled ship date. If you cancel within that window, the shipment is stopped and your card is not charged. (And if something slips through and we charge you anyway, see Section 6 — refunds are no-questions-asked even on shipments that already went out.)

What we charge. The amount on each charge equals: (member-discounted product prices) + (applicable sales tax for your address) + (shipping, if the order is under the free shipping threshold). The charge is itemized on your receipt and on your account dashboard.

Where the money goes if something goes wrong. If a charge fails (expired card, insufficient funds, etc.), we will email you, retry the charge up to [X] times over [Y] days, and pause the subscription if it still fails. We do not ship product on a failed payment.

3. Before you cancel — options that might fit better

You don't have to cancel to fix the problem. These options take the same 1–2 minutes and keep your discount and price lock intact:

• Change the frequency. If shipments are arriving too often, stretch them out (e.g., 30 days → 60 or 90 days).
• Skip the next shipment. One-click skip pushes your next order back by one cycle without changing anything else.
• Pause for up to [X] months. Pausing freezes everything — no shipments, no charges — until you turn it back on. Your member pricing and price-lock protection are preserved.
• Swap the product. If a specific item isn't working out, you can replace it with a different eligible product without losing your membership.
• Change the shipping address or payment method. You don't need to cancel just to update these.
• Reduce the quantity. Going from 2 units per shipment down to 1 keeps the subscription active at a lower per-order cost.

You can do any of the above from Account → Subscriptions → Manage without contacting support.

4. How to cancel — step by step

You can cancel from any device, 24/7, without talking to anyone. Here's exactly how.

Method 1: Cancel from your account (recommended, fastest, immediate)

1. Go to tryzovia.com and click Sign In in the top right.
2. Open Account → Subscriptions (or click "My Subscriptions" in the account menu).
3. Find the Auto Ship & Save subscription you want to cancel.
4. Click the Cancel Subscription button next to it.
5. You'll see a one-screen summary of what you'll lose (member discount, price lock, free shipping threshold, early access). This is informational — there is no upsell wall.
6. Optionally, tell us why you're canceling. This is not required. You can leave it blank and continue.
7. Click Confirm Cancellation.
8. Your subscription is canceled immediately. You'll see an on-screen confirmation and receive a cancellation email within 5 minutes.

That's it. The cancellation is effective the second you click the button — no questions asked, no waiting period, no review by a human, no "pending" status. There is no retention agent, no "are you sure" loop, no offer wall you have to click through. The Cancel button is on the same screen as your subscription details — not buried.

One-click cancel from email. You don't even need to log in. Every welcome email and every reminder email (2-week, 1-week, 1-day) contains a one-click cancel link. Click it once, and the subscription is canceled immediately — same as Method 1, no questions asked.

Method 2: Cancel by email (24/7 — a real person, any hour)

Send an email to zoviarewards@gmail.com from the email address on your account with the subject line "Cancel Auto Ship & Save". Include either your order number or the email address on the account. Our support inbox is monitored by live service representatives around the clock — 24 hours a day, 7 days a week, so emails sent at 3 AM are read at 3 AM. Cancellations are typically processed within [1 hour] and never longer than [1 business day], and we'll reply with confirmation. If you email us before your next ship date, we will not process a shipment after the cancellation request.

Method 3: Cancel by phone (24/7 — always a live human)

Call (206) 909-2264 any time, day or night. Our phone support center is staffed by multiple live service representatives 24 hours a day, 7 days a week, 365 days a year — including weekends and holidays. You will not get a voicemail, an after-hours message, or a callback request. You will reach a real person.

Tell the agent you'd like to cancel your Auto Ship & Save membership. We do not require a "reason," we do not transfer you to a "retention specialist," and we do not run through a script of counter-offers. If you only want to cancel, that's all we'll do — and because we have multiple reps on shift at all times, hold times are typically under [X minutes].

5. What happens after you cancel

Immediately (the second you click confirm or hit send):

• Cancellation is effective immediately — no waiting period, no questions asked, no review.
• No further shipments will be scheduled.
• Your card will not be charged again for this subscription.
• Your member discount, price lock, and free shipping threshold for Auto Ship & Save items end.
• You can still browse, buy, and check out as a regular (non-subscriber) customer.

Anything already in motion:

• If your next shipment has not yet started processing at the time you cancel, it will be canceled and you will not be charged.
• If your next shipment has already been charged and shipped before you cancel (i.e., it's already on a truck), the cancellation applies to all future shipments — and you can still get a full, no-questions-asked refund on the in-flight order, including any shipping and tax. You don't have to return the product first to get the refund. See Section 6.

Your account:

• Your account itself is not deleted. Your order history, saved addresses, and any non-subscription preferences stay intact. If you also want your account deleted, see Section 9.

Reactivating:

• You can re-enroll in Auto Ship & Save at any time from any product page or from your account. Your prior price-lock does not carry over after cancellation, but you'll get whatever the current member price is on re-enrollment.

6. Refunds — no questions asked, even on shipments that already went out

This is the policy most stores will not match, and we want to be loud about it: if you cancel after a shipment has already been billed and shipped, you can still get a full refund, with no questions asked. We do not ask why. We do not require you to justify it. We do not make you mail the product back before we refund you.

Here's how it works:

• You don't have to return the product first. As soon as you tell us you want a refund — by email, phone, or chat — we issue the refund. If we'd like the unused portion back, we'll send you a prepaid return label, but the refund is not held hostage to the return.
• No "reason" is required. You don't have to say the product was defective, you don't have to say you didn't like it, and you don't have to say anything at all. "I want a refund" is enough.
• Opened, unopened, partially used — all eligible. A no-questions-asked policy means no questions about condition either.
• Full refund of the product price plus any shipping you paid plus any tax. You're made whole.
• Refund posts to your original payment method within [5–10 business days] of the request — usually faster.
• This applies even after cancellation. If you cancel your subscription today and a shipment that already left our warehouse arrives at your door tomorrow, you can still get a refund on it. No questions asked.

Damaged, defective, or wrong item shipped: Same no-questions-asked treatment, plus we'll cover all return shipping costs and offer a free replacement if you'd like one. Just email zoviarewards@gmail.com or call (206) 909-2264 (24/7) with your order number — a photo helps us improve, but is not required for the refund.

How to request a refund:

1. Email zoviarewards@gmail.com with your order number — refund processed within [1 hour], never longer than [1 business day].
2. Call (206) 909-2264 — a live rep can issue the refund on the call, 24/7.
3. From your account — go to Account → Orders → Request Refund. One click, refund processed automatically.

We'd genuinely rather refund a customer who isn't happy than keep their money and lose their trust. That's the whole policy.

7. Complete FAQ

Will I be charged a cancellation fee?
No. There is no cancellation fee, no early-termination fee, and no penalty of any kind for canceling. You pay for shipments you've received, and nothing else.

Will my card keep getting charged after I cancel?
No. The cancellation stops all future Auto Ship & Save charges immediately. If you see a charge dated after your cancellation confirmation, contact us at zoviarewards@gmail.com with the cancellation email and we will refund it within 1 business day

Do I have to call to cancel?
No. The fastest way to cancel is online in under 2 minutes (Method 1 above). But if you prefer to talk to a person, our phone center is staffed 24/7 by multiple live reps — call any time, day or night, and a human will cancel it for you on the spot. Email and mail are also available — pick whichever you prefer.

Do I have to give a reason?
No. We may ask (it helps us improve the program), but every cancellation method works whether you give a reason or not.

What if I have multiple subscriptions?
Each subscription is canceled separately so you can cancel one and keep the others. To cancel all of them at once, click Cancel All Subscriptions at the top of the Subscriptions page, or just tell us in your email/phone request.

Can I cancel right after my first order?
Yes. There is no minimum number of shipments and no commitment period. You can enroll, receive one order, and cancel — that's a valid use of the program.

Will I lose access to the products I already bought?
No. Anything you've already received is yours. Cancellation only affects future shipments and your future discount eligibility.

Will canceling affect my non-subscription orders or my account?
No. You can keep shopping as a regular customer. Your account, order history, saved addresses, and reviews are unaffected.

I canceled but want to come back. Can I re-enroll?
Yes, anytime. Add an eligible product, choose Auto Ship & Save at checkout, and you're back in. Re-enrollment uses the current member price at that time.

What if my cancellation didn't go through?
You should receive an on-screen confirmation and an email within 5 minutes (Method 1) or within 1 business day (Method 2). If you don't, email zoviarewards@gmail.com with the date and time you tried, and we'll cancel manually and confirm. We will refund any shipment that processed after your initial cancellation attempt.

How do I update my payment method or address without canceling?
Account → Subscriptions → Manage → Edit. Updating these does not interrupt your subscription.

What's the deadline to make changes before the next shipment?
11:59 PM [your time zone] on the day before the scheduled ship date. Because we send four emails — a welcome email when you subscribe, plus reminders 2 weeks, 1 week, and 1 day before each 70-day shipment — you have plenty of advance notice to cancel. Each of those emails contains a one-click cancel link that works immediately, no questions asked.

What if my shipment goes out before I cancel?
You can still get a full refund, no questions asked, even after the shipment ships and arrives. See Section 6 for details. We do not require you to return the product before we refund you.

Is the cancellation reversible?
If you cancel and then change your mind on the same day, contact us at zoviarewards@gmail.com before your next scheduled ship date and we can usually restore the subscription with your original price-lock intact. After that, you can re-enroll, but at the current price.

8. Our cancellation principles

We've signed up for the same kind of subscriptions you have. We know what dark patterns feel like. Here's what we promise this page will never do:

• No "Cancel" button hidden behind 4+ clicks. It's on the subscription itself.
• No mandatory phone call. Online cancellation is always available.
• No "retention specialist" who has to approve your cancellation. The cancel button cancels.
• No required reason. The "why" field is always optional.
• Immediate cancellation, no questions asked. Click cancel, it's canceled — no waiting period, no review, no "pending" status.
• No-questions-asked refunds, even on shipments that already went out. If you're not happy with what arrived, you get your money back. Period.
• Four reminder emails before every 70-day shipment. Welcome email, then 2-week, 1-week, and 1-day reminders — every one with a one-click cancel link.
• No countdown timer or "limited-time offer" pressure on the cancel screen.
• No pre-checked boxes that re-enroll you.
• No silent re-enrollment after a paused subscription expires — paused subs stay paused until you turn them back on.
• No charging you after you cancel. If it ever happens by mistake, we refund it, no argument.
• No deleting or hiding your order history when you cancel.
• Same-day email confirmation, every time. If you don't get one, the cancellation isn't complete and we'll fix it.

If you ever feel any of the above happened to you, email [founder@yourstore.com] and a human will personally make it right.

9. Want to delete your account too?

Canceling your subscription does not delete your account. If you also want your account deleted (and your personal data removed per our [Privacy Policy]), email [privacy@yourstore.com] with the subject "Delete my account" from the email address on the account. We process account deletion requests within [30 days] as required by [applicable law: GDPR / CCPA / etc.].

10. Need help? Our support team is available 24/7

We staff a full support team — multiple live service representatives, by phone and by email, 24 hours a day, 7 days a week, 365 days a year. There is no off-hours, no holiday closure, and no automated bot standing between you and a human. Whether you want to cancel, ask a billing question, change a shipment, or just understand the program better, you can reach a real person at any hour.

• Phone (24/7, multiple live reps): (206) 909-2264 — typical hold time under [X minutes]
• Email (24/7, monitored continuously): zoviarewards@gmail.com — typical reply within [1 hour], never longer than [1 business day]
• Live chat: [yourstore.com], [hours, time zone — or "24/7" if applicable]
• Mail: [Your Company Name, Mailing Address]

We're a real team of real people, on shift at every hour of every day, and we'd rather have you cancel cleanly than feel tricked. Thanks for trying Auto Ship & Save — whether it ended up being for you or not.