Shipping policy

Zovia Shipping Policy Effective Date: May 1, 2026

At Zovia, we want you to enjoy your purchase as quickly as possible. Please review our shipping details below.

Shipping Locations

Zovia currently ships within the United States only, including all 50 states, U.S. territories, and PO Boxes. We do not ship internationally at this time.

Shipping Costs

Shipping is currently free on all orders. If shipping rates apply in the future, they will be calculated as a flat rate at checkout and clearly displayed before you complete your purchase.

Processing Time

  • All orders are processed and shipped within 1–3 business days after purchase.
  • "Business days" refers to Monday through Friday, excluding U.S. federal holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

  • Standard delivery typically takes 7–15 business days from the date of shipment, depending on your location.
  • Please note that delivery times are estimates only and may vary slightly due to carrier delays, weather, or other factors outside our control.

Auto-Ship & Save Subscription Shipments

If you are enrolled in our Auto-Ship & Save program, your subscription orders ship automatically every 30 days from your enrollment date. You will receive an order confirmation and tracking email each time a subscription order ships. Standard processing and delivery times listed above apply to all subscription shipments.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your package's journey. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Delays

While we do our best to ensure timely delivery, unforeseen delays (such as carrier issues, weather, holidays, or high-volume periods) may occur. We are not liable for shipping delays caused by the carrier or any other factors outside our control. We appreciate your patience in such cases.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Zovia is no longer responsible for the package. If your tracking shows the package was delivered but you did not receive it, we recommend the following steps:

  • Check with neighbors, household members, or your building's mailroom or front desk.
  • Look around your property — packages are sometimes left in less visible spots.
  • Contact the carrier directly to file a missing package claim.
  • Contact your local post office or carrier facility, as packages are sometimes prematurely marked delivered.

Zovia is not responsible for lost or stolen packages that have been marked delivered by the carrier. We will assist by providing tracking information and shipment details, but any claim must be filed directly with the carrier.

Incorrect or Undeliverable Addresses

It is your responsibility to provide a correct and complete shipping address at checkout. If a package is returned to us due to an incorrect address, refused delivery, or because the package went unclaimed, you have two options:

  • Free Reshipment: We will resend your order to the corrected address at no additional cost.
  • Full Refund: We will issue a full refund of your purchase to the original payment method.

To request either option, please email us at support@tryzovia.com with your order number.

Damaged Packages

If your package arrives damaged or the product inside is damaged in transit, please contact us at support@tryzovia.com within 30 days of delivery with your order number and photos of the damage. We will issue a full refund or arrange a replacement in accordance with our Refund Policy.

Contact Us

If you have any questions about your shipment or this policy, please email us at support@tryzovia.com.